srd9's Privacy Policy
This policy clearly explains how your personal information is collected on the srd9 platform, why it is stored, and under what circumstances it is used.
This privacy policy applies to all services and products on the srd9 platform. By creating an account or using any service on srd9, you are considered to have accepted the terms of this policy. You are also encouraged to read our Terms and Conditions page, as both documents together define your rights and responsibilities.
1 Definitions and Applicability
In this policy, "we", "our" or "platform" refers to srd9 and its operating entity. "User", "you" or "your" refers to any registered member or visitor of srd9.
"Personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, financial transaction details, or device identification information.
This policy applies equally to the srd9com.cam website, mobile applications (Android and iOS), and all our digital services.
2 Data Collection
2.1 Information Collected at Registration
When opening an account on srd9, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID information (for identity verification)
- Linked details of your preferred payment method (bKash, Nagad, Rocket or Upay)
2.2 Automatically Collected Information
When you use the srd9 platform, certain information is collected automatically:
- IP address and device type
- Browser type and language settings
- Logs of which pages were viewed on the site and for how long
- Login and logout times and dates
- Summary of game or betting activity
2.3 Payment-Related Information
During deposit and withdrawal processes, mobile wallet transaction details are stored. Complete wallet PINs or passwords are never stored on our servers — only the transaction reference number and amount are kept.
3 Purpose of Data Use
srd9 uses your information for the following purposes:
- To create, verify and manage accounts
- To process deposits and withdrawals — minimum deposit ৳200 and minimum withdrawal ৳500
- To deliver bonuses and promotional offers to the correct account
- To provide customer support in Bengali and English via 24/7 live chat and email
- To prevent fraud and unauthorised activity
- To improve platform performance
- To meet legal obligations
Your information is not sold to third parties for marketing or advertising purposes.
4 Cookies and Tracking
4.1 What Are Cookies
A cookie is a small text file stored in your browser. srd9 uses cookies to keep your session active, remember your login state, and monitor platform performance.
4.2 Types of Cookies
- Essential cookies: Required for login sessions and security — these cannot be disabled.
- Performance cookies: Used to identify page load times and errors.
- Functional cookies: Help remember language preferences and interface settings.
4.3 Cookie Control
You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.
5 Sharing Data with Third Parties
srd9 may share your information with third parties in the following limited circumstances:
5.1 Payment Processors
To complete transactions via bKash, Nagad, Rocket or Upay, the necessary information is shared with the relevant mobile wallet service. These third parties have their own privacy policies.
5.2 Game Software Providers
Limited session data may be shared with game developers including Pragmatic Play, Evolution, JILI, PG Soft and Spribe to ensure fair play. No personally identifiable information is sent to them.
5.3 Legal Obligations
We may be legally required to provide information to authorities as part of a court order or valid legal process.
6 Data Storage and Security
6.1 Retention Period
Your information is retained while your account is active and for a specified period after account closure to meet legal requirements.
6.2 Security Measures
srd9 uses the following technical measures to protect your information:
- SSL encryption — all data transmission takes place over encrypted channels
- Two-factor authentication (OTP) — for login and transaction verification
- Server storage in secure data centres
- Regular security audits and vulnerability testing
- Unauthorised access detection systems
6.3 Your Responsibilities
Keeping your account password confidential and logging out after using an unfamiliar device is your own responsibility. If you notice any suspicious activity, notify the support team immediately.
7 User Rights
Every registered user of the srd9 platform enjoys the following rights:
7.1 Right to Access Information
You may request a copy of the personal information stored in your account at any time. Our support team will provide that information within a set timeframe after you get in touch.
7.2 Right to Correct Information
If any information in your profile is incorrect or out of date, contact us to have it corrected. Correction of identity-related information may require verification.
7.3 Right to Close Account
You may request permanent closure of your srd9 account at any time. Any active balance must be withdrawn before the account is closed. Even after closure, some information will be retained for a set period for legal reasons.
7.4 Opting Out of Marketing Communications
You can stop receiving promotional SMS or emails if you do not wish to receive them. To do so, send a request through account settings or the support team.
8 Protection of Minors
All srd9 services are for individuals aged 21 or above only. Opening an account or using any service by anyone under 21 is strictly prohibited.
Age verification is mandatory at registration. If there is reason to suspect that a user is underage, that account will be temporarily suspended pending additional verification. Our Responsible Gaming guidelines contain detailed information on age controls and safe play.
9 Policy Changes
srd9 reserves the right to modify or update this privacy policy as needed. If any significant changes are made, registered users will be notified in advance via their mobile number or email.
Continued use of the platform after changes will be taken as acceptance of the updated policy. You are advised to visit this page regularly. For further questions, you may find answers on our FAQ page.
10 Contact
If you have any questions, requests or complaints regarding this privacy policy, please contact our support team:
- Live Chat: 24 hours, 7 days — in Bengali and English
- Email: [email protected]
For privacy-related requests, you may be asked to provide additional information to identify your account and verify your identity.